FAQ & POLICY INFORMATION

 

Questions? Check out the Frequently Asked Questions for our trucking on-demand app to find more info.
If your inquiry isn’t below, send us a message in the contact form at the bottom of the page.

GENERAL FAQ

How are drivers matched with freight?

Drivers are matched to freight based on proximity. Equipment (i.e., reefers) is also taken into consideration. Loads on haulme typically need to be picked up by the driver within three hours of being matched.

How do I reset my password?

Whether you are a shipper using our web portal or a driver using either our Android or iOS apps you can reset your password right in our software. Our recommendation is that you keep your password in a secure location (or even better yet memorize it!) for your protection. The team here at haulme takes security very seriously.

Who do I contact for technical support?

You can always email support@haulme.com with account set up or freight issues. In addition to that, for shippers on the platform we provide a higher level of service through your own password protected corporate account. Whatever the issue – we will make it right

Which operating systems and platforms does haulme support?

The current and most recent versions of Android and iOS are supported. Chrome and Internet Explorer (current version and previous major version) web browsers are also supported.

SHIPPER FAQ

How are drivers validated?

Drivers are given a background check for safety records and criminal activity through selected government systems. Their DOT number is also checked for validity.

Do drivers have insurance?

Yes, all drivers are required to carry proof of personal, cargo, and vehicle insurance and cannot sign up for haulme without it.

How will I get updated on driver progress with my freight?

The haulme app tracks drivers’ status based on their GPS locations. Shippers will see a dashboard to review driver progress. Shippers can also see the status of the load. If a load is falling behind schedule, shippers can message drivers for a check call through the haulme app.

How do I receive bills of lading and other documents from the driver?

Drivers will receive their bills of lading from shippers at freight pick-up. Drivers will submit bills of lading and other documents through the haulme app. Shippers will be able to access these documents through the haulme site. They can also accept and reject the documents.

When do I pay for my delivered freight?

Once the proof of delivery documents are submitted, shippers will review and approve payment. In most cases, drivers should expect to see funds transferred to their accounts within 24 hours.

 

DRIVER FAQ

Do I need a smartphone or tablet to use haulme?

Yes, drivers will need a smartphone or tablet with an Android or iOS operating system to log into haulme and accept loads. The smartphone or tablet is also required to capture documents and send messages to the shipper. Smartphones or tablets need to be enabled with GPS.

How can I contact the shipper with questions and concerns?

The haulme app allows drivers to contact shippers via email, text, and voice call through a unique phone number to ensure prompt service.

How do I submit bills of lading and other documents to the shipper?

Drivers can use their smartphone cameras to capture images of documents within the haulme app and submit directly to the shipper.

How can I get paid by shippers?

Once the proof of delivery documents are submitted, shippers will review and approve payment. Drivers will need to provide bank account information.

How soon will I be paid?

Typically, drivers should expect to see funds transferred to their accounts within 24 hours.

How are shippers validated?

Background checks are completed to ensure the shipper is credit-worthy and has a business in good standing.

CONTACT US

Have a different question? Contact us using the form below!

LEGAL INFORMATION

Looking for the fine print? Click on the tabs above to navigate through each item.

PRIVACY POLICY

In this Website Privacy Policy (“Policy”), we, haulme, LLC, provide information about how we collect, use, and transfer personally identifiable data from you, a website visitor, through www.haulme.com, and other websites that we operate and on which we post a direct link to this Policy (collectively, the “Site”).

Source

This Policy covers only data collected through the Site and not any other data collection or processing, including, without limitation, data collection practices of other web pages to which we link or data that we or our subsidiaries collect offline or through websites, products, or services that do not display a direct link to this Policy. Occasionally, we may refer to this Policy in notices and consent requests related to surveys and special-purpose web pages; under such circumstances, this Policy applies as modified in the particular notice or consent request (e.g., with respect to types of data collected or purposes of collection).

Types of Data and Collection Methods

Information you submit. When you request information, subscribe for a service, register as a user, respond to an online survey, or otherwise actively send us data, we usually collect data such as your name, email address(es), mailing address(es), telephone number(s), and certain information related to the business you represent. In connection with chargeable services, we or are third party partners may also collect payment information (e.g., credit card number, payment, or related verification information). In each such instance, you will know what data we collect through the Site, because you actively submit it.

Information we automatically collect. As part of the standard operation of the Site, we may collect information from your computer or mobile device, including, but not limited to, your browser type, operating system, IP address and the domain name from which you accessed the Site, and if you are accessing our Site with your mobile device, type of mobile device. In addition, we may collect information about how you use our Site, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

Cookies

We may use cookies, web beacons, or similar technologies to collect the information described above. A cookie is a small text file that may be stored on the hard drive of your computer or device when you access the Site. We may also use cookies to:

  • Provide you with customized content or offers on the Site;
  • Monitor Site usage;
  • Remember you when you return to the Site; and
  • Conduct research to improve our content and services.

We may also allow other companies such as web analytics partners, advertisers, or ad networks to set or access their cookies or web beacons (also referred to as 1×1 pixel.gifs or action tags) on the Site. For example, we may use third-party advertising companies to serve ads on our behalf across the Internet or to display ads for other companies on our Site. These third-party advertising companies employ cookies and web beacons to measure and improve the effectiveness of ads for their clients, including us. To do so, these companies may use information about your visits to our Site and other websites. This information may include: date/time of banner ad shown, their cookie and the first three octets of the IP address. This anonymous information can also be used for online preference marketing purposes. These third parties may use information about your visits to this and other websites in order to provide ads about goods and services of interest to you. If you would like more information about this practice and to know your choices relative to not having this information used, [link to attached Cookie Policy]

You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.

For further information, please see our [link to attached Cookie Policy].

Collection Purposes, Use of Data

We use the data we collect for the following general purposes:

  • To administer, protect and improve our Site and our systems;
  • To better understand the preferences of our Site visitors;
  • To identify server problems;
  • To compile aggregated statistics about Site usage;
  • To help personalize your experience on our Site;
  • To improve our products and services and other internal business purposes;
  • To provide you with information about our technologies, product or service releases, news, and other communications;
  • To the extent permitted by applicable law, we may combine the various types of data that we collect, and;
  • Any other use we describe at the point where we collect the data

Interactive Features and Forums

The Site may provide interactive features (such as forums) that allow you to disclose information directly to other users. Your participation in such interactive features is completely voluntary and we assume no obligations or responsibility with respect to the information you provide or share through such interactive features. To participate in these interactive features, we may require you to register with us and provide certain information such as your name, company name, email address, location, phone number, and desired display name (which may be viewable by other users of the interactive features). We may use the information you provide during the registration process for analytical and development purposes (such as to make product or service enhancements), and to enable you to use the interactive features and to manage your account. You may also personalize our interactive features by voluntarily providing additional information such as your location, instant message contact information, website address, occupation, and other information. Our interactive features may also allow you to upload an avatar or other graphical representation of yourself. If you voluntarily provide such additional information, it may be viewable by other users of the interactive features – so you should not provide information you do not want other users to see.

Disclosures of Personal Information

We do not share your personally identifiable information with others, except as follows: We freely share your information within the haulme group of companies. We also share your information with third parties who process the data on our behalf for the purposes set forth in this Policy. Portions of our Site may offer services or information specific to identified partners or customers, and in such cases, we may share your personal information and activities on our Site with the identified partners or customers for their business use. We may also share your information as required by law or in the interest of protecting or exercising our or others’ legal rights (e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings). We may share or transfer your information in connection with a prospective or actual sale, merger, transfer, investment in, or other reorganization of all or parts of our business. Finally, we may also share your personal information where you have granted us permission, and we reserve the right to fully use and disclose any information collected via the Site that is not in personally identifiable form.

Opt-Out

To opt-out of receiving further commercial email or to unsubscribe from services, please notify us by sending an email of your intention to unsubscribe to emails to unsubscribe@haulme.com. Please note that our affiliates and other data recipients have their own data privacy policies, which may differ from ours and you would have to contact them separately with respect to opt-out requests.

Access

If personal information you have submitted through the Site is no longer accurate, current, or complete, and you may update it if you have the appropriate access credentials, which may be a password and/or User ID.  We reserve the right to use information obtained previously to verify your identity or take other actions that we believe are appropriate.

Security

Transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard any password and User ID you use to access the Site and to notify us at info@haulme.com if you ever suspect that this password or User ID has been compromised. You are solely responsible for any unauthorized use of the Site that is conducted via your password and User ID.

Children´s Privacy

The Site is intended for adults. We do not intentionally or knowingly collect personally-identifiable information from children under the age of 13 and we request that individuals under the age of 13 not submit any personal information on the Site.

Amendments

We reserve the right to change this Policy from time to time and in our sole discretion. We reserve the right to change, modify, add, or remove portions of this Policy at any time, but will alert you that changes have been made by indicating on the Policy the date it was last updated. When you visit the Site, you are accepting the current version of this Policy as posted on the Site at that time. We recommend that users revisit this Policy on occasion to learn of any changes.

Contact Us

Please feel free to contact us with any comments, questions, complaints, or suggestions you might have regarding the information practices described in this Policy. Email us at info@haulme.com.